The employees are very knowledgeable and extremely friendly. The breakfast is sensational with fresh-squeezed orange juice, fabulous orange juice, and great coffee.

My double room was available with an electric kettle, climate control and an individual safe. It had large beds and a stunningly beautiful view of garden. Location: the hotel was near to a restored palace and all the bars and restaurants. Spent a nice evening at Cuevas de Duque, located close to the venue.

Decoration, cleaning, spaciousness of the room and bathroom, coat rack. suite is really comfortable. bed is big and comfortable. It's a cozy suite. The bathtub is for one person and you will find two bathrobes and some bathroom accessories. I have not used whirlpool I can not assess performance. Also it has a musical thread and minibar . staff has been very correct and friendly. location is very good a few meters from the aqueduct and near the bus station and stop of the bus line n 12 that connects with the high speed train station.

heating wasn't working and they've fixed it by leaving two electric radiators. bathroom radiator was too low and then not heating anything. it was time to take a shower we decided to plug in one of the electric ones in the bathroom. bidet tap was loose and damaged shower head was spurting water. There was a lot of noise from the bathroom in the next room. Hair dryer not very powerful.

The room is bright and has an interesting interior design, plus it's conveniently located near the city center and restaurants.

The staff at Hotel Cetina Palacio Ayala Berganza in Segovia are very helpful and excellent. They offer a great breakfast with a variety of food. The service is good, and the location is absolutely perfect, very close to the town center.

very close to city sights, secure, reasonably priced car park a short walk away,. Discount with hotel stamp. Rooms large, comfortable, big single beds. Value for money.

staff is friendly, they took care of us and indicated very well. hotel is very well located. room they gave us had a nice view of the bell, had a comfortable bathtub. room is fine and high ceilings are appreciated.

Value for money is good, if it helps you improve... it would improve the fact that the walls are made of paper and you can hear everything inside the hotel, even the room next door snoring or the people passing by in the corridor. fact that the bell rings 26 times in a row every hour doesn't help much to sleep either, that's not the hotel's fault (although they could put double glazing to improve soundproofing). We also didn't like that the bed had by default an interior cover like plastic even though it can be removed... we understand that they don't want the pillow to get dirty/wet, comfort loses a lot.

The rooms were huge and unique with really pretty bathrooms. The bed was comfortable, I slept like a child.- The staff were excellent and provided an excellent service.- The location seemed perfect and quiet close to the old centre.a great stay at Hotel Cetina Palacio Ayala Berganza in Segovia! The rooms were spacious and beautifully designed with lovely bathrooms. The bedding was so cozy that I slept like a baby. The staff went above and beyond, offering outstanding service. Plus, the hotel's location was ideal, being conveniently close to the charming old town.

The person in charge at the reception was quite rude. One expects a more pleasant treatment when one arrives at a hotel for the first time. A pity, because it takes away from the quality of the place. . In the evening there was a boy who, on the contrary, was very friendly with us and in fact made very good recommendations of places to visit and where to eat . The price, a little expensive for a hotel like this.

The person in charge at the reception was quite rude. One expects a more pleasant treatment when one arrives at a hotel for the first time. A pity, because it takes away from the quality of the place. . In the evening there was a boy who, on the contrary, was very friendly with us and in fact made very good recommendations of places to visit and where to eat . The price, a little expensive for a hotel like this.

We got a wonderful, light room with special bathroom design, huge bed, big windows and nice view too. English is spoken at the reception, that's a big thing in Spain

Fixed menu breakfast is an extra for 6.50e, but we had a very helpful nice young lady to serve so it was worth in all

The room was pleasantly decorated and unique. The beds were exceptionally comfortable.- The hotel is in a super central location close to the bus stop coming from the train station.- I didn't want to leave after staying for a day and can't wait to come back.

The breakfast and the bathroom are good.

The buiding is too old, so it has noise when every one pass by the door, noise from the hall, even noise from the restaurant beside...There is one window which is up the bed is a little dirty...The bed is not very comfortable...

A word of caution for those who are less mobile: The hotel sits below the most direct route to the cathedral and main plaza, which means there's some fairly significant uphill and stair climbing.

The unit was huge and pleasantly decorated, with a centuries-old cupboard. the staff were very knowledgeable. - the hotel is located in an incredible and stunning location close to all the major sights of Segovia. - It is situated in a fairly quiet area. - the hotel is within walking distance to the towering Roman aqueduct.

This is a real gem of a hotel with a very wonderful staff. It is in a lovely 15th century palace that still retains it historic character. Our luggage did not arrive and the hotel staff took the initiative to call the airline to check on the status for us. Wonderful service and a very tranquil location close to all of the historic sites.